Terms and Conditions
Welcome to Zenyx. These Terms & Conditions ("Terms") govern your access to and use of the Zenyx website, products, services, and related offerings provided by Zenyx IT Infra Solutions ("Zenyx," "we," "us," or "our").
By accessing our website, requesting a quotation, purchasing a product, engaging our services, or otherwise interacting with Zenyx, you acknowledge that you have read, understood, and agree to be bound by these Terms.
Effective Date: November 18, 2024
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1. Use of the Website
You may access and use the Zenyx website for legitimate business and informational purposes.
You agree not to:
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Use the website for any unlawful or unauthorized purpose.
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Attempt to gain unauthorized access to our website, systems, servers, or networks.
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Introduce malicious code, viruses, malware, or other harmful material.
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Copy, reproduce, modify, distribute, or commercially exploit website content without prior written permission.
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Misrepresent your identity or relationship with any individual, organization, or business.
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Use our website or services in a manner that could damage, disable, overburden, or impair our systems.
Zenyx reserves the right to restrict or terminate access to the website where misuse, unauthorized activity, or violation of these Terms is identified.
2. Services & Engagements
Zenyx provides IT infrastructure and technology-related products and services, which may include IT support, network infrastructure, firewall and security solutions, cloud services, managed IT services, annual maintenance contracts, remote support, hardware and software solutions, system implementation, and related technology services.
The exact scope of any engagement will be determined by the applicable quotation, proposal, purchase order, statement of work, service agreement, or other written communication issued or accepted by Zenyx.
Any services outside the agreed scope may be separately quoted and charged.
A quotation or proposal does not constitute a binding commitment until it has been formally accepted by the client and, where applicable, the required advance payment or purchase order has been received.
3. Products, Pricing & Payments
All product and service prices are communicated in Indian Rupees (INR), unless otherwise specified in writing.
Prices may vary depending on product availability, vendor pricing, licensing requirements, project scope, taxes, logistics, and other applicable costs.
Unless otherwise stated in the quotation:
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Applicable GST and other statutory taxes will be charged separately.
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Payments must be made according to the payment schedule specified in the quotation or agreement.
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Advance payments, where applicable, are required before procurement, implementation, or commencement of services.
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Product orders may be processed only after the required payment or purchase order has been received.
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Prices quoted for third-party products, licences, subscriptions, and services may be subject to change based on the respective vendor's pricing.
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Any bank charges, transaction charges, or other payment-related costs applicable to a transaction may be payable by the client.
For recurring services or Annual Maintenance Contracts, payments must be made according to the agreed billing cycle.
Zenyx may suspend services, support, procurement, or delivery in the event of overdue payments.
4. Service Delivery & Timelines
Zenyx will make reasonable efforts to deliver services and products within the timelines communicated to the client.
Delivery and implementation timelines may depend on:
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Client approvals and responses.
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Availability of hardware, software, licenses, or third-party services.
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Site readiness and access requirements.
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Availability of required technical information.
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Dependencies on internet service providers, cloud providers, manufacturers, distributors, or other third parties.
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Changes in project scope or requirements.
Where delays arise from circumstances outside Zenyx's reasonable control, the delivery timeline may be adjusted accordingly.
Installation, configuration, migration, implementation, and support activities may require access to client systems, premises, networks, credentials, or other technical resources. Delays caused by unavailable or incomplete access may affect the agreed timeline.
5. Cancellations, Refunds & Service Changes
Cancellation and refund eligibility will depend on the nature of the product or service and the stage at which the cancellation is requested.
Products that have already been procured, configured, customized, licensed, activated, or specially ordered for a client may not be eligible for cancellation or refund, subject to the applicable manufacturer's or vendor's policies.
For services, cancellation requests must be communicated to Zenyx in writing.
Advance payments may be non-refundable where Zenyx has already committed resources, procured products, assigned personnel, commenced implementation, or incurred third-party costs.
Where a refund is approved, the applicable refund amount and processing timeline will be communicated to the client.
Third-party software licenses, subscriptions, cloud services, warranties, and vendor-managed products are also subject to the respective provider's cancellation and refund policies.
6. Client Responsibilities
Clients are responsible for providing accurate information and reasonable cooperation necessary for the successful delivery of Zenyx services.
This may include:
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Providing timely access to systems, premises, equipment, networks, and required personnel.
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Providing accurate technical and business requirements.
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Maintaining valid licenses and subscriptions where these are the client's responsibility.
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Providing necessary credentials and access permissions through appropriate secure channels.
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Maintaining backups of critical data unless backup services are specifically included in the agreed scope.
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Informing Zenyx of known security risks, infrastructure changes, restrictions, or technical dependencies.
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Obtaining appropriate authorization before requesting Zenyx to access or modify systems belonging to the client or third parties.
The client remains responsible for ensuring that Zenyx has appropriate authorization to access, configure, monitor, maintain, or support its systems and infrastructure.
7. Intellectual Property
All content available on the Zenyx website, including text, graphics, designs, images, logos, software, documentation, layouts, and other materials, is owned by or licensed to Zenyx and is protected by applicable intellectual property laws.
Unless expressly permitted in writing, no content from the website may be reproduced, modified, distributed, republished, or commercially exploited.
For client projects, ownership of deliverables, documentation, configurations, software, designs, or other project-specific materials will be determined by the applicable quotation, proposal, service agreement, or written contract.
Third-party software, trademarks, licenses, products, and technology remain the property of their respective owners and are subject to their applicable terms and license agreements.
8. Data, Security & Third-Party Services
Zenyx may require access to client systems, networks, devices, applications, cloud platforms, or other technology environments to provide agreed services.
Zenyx will take reasonable measures to protect information accessed during the provision of services. However, no network, system, cloud platform, or internet-based service can be guaranteed to be completely secure or continuously available.
Clients are responsible for maintaining appropriate backups, access controls, passwords, licenses, and security policies unless these responsibilities have specifically been included within the agreed Zenyx service scope.
Where Zenyx services depend on third-party providers, including hardware manufacturers, software vendors, cloud providers, internet service providers, hosting companies, or licensing providers - service availability and performance may also be subject to those providers' terms, policies, and technical limitations.
Zenyx is not responsible for failures, outages, changes, or discontinuation of third-party services that are outside its reasonable control.
9. Disclaimers & Limitation of Liability
Zenyx provides its website and services using reasonable professional care and in accordance with the agreed scope of work.
However, Zenyx does not guarantee that the website, services, networks, systems, software, or third-party platforms will always operate without interruption, delay, errors, vulnerabilities, or downtime.
To the fullest extent permitted by applicable law, Zenyx shall not be liable for indirect, incidental, consequential, special, or business-related losses, including loss of profits, revenue, business opportunities, data, or anticipated savings arising from the use of our website, products, or services.
Zenyx's liability, where legally applicable, will be limited to the extent specified in the applicable service agreement or, where no separate limitation has been agreed, to the fees actually paid by the client for the specific service giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limited under applicable law.
10. Indemnification
You agree to indemnify and hold harmless Zenyx, its employees, directors, partners, contractors, and affiliates from claims, liabilities, damages, losses, and reasonable expenses arising from:
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Your violation of these Terms.
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Unauthorized or unlawful use of Zenyx services.
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Your infringement of third-party intellectual property or other rights.
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Unauthorized access or activity conducted through systems, accounts, or credentials provided by you.
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Information or materials supplied by you that result in a third-party claim.
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Your failure to obtain the necessary authorization to allow Zenyx to access or manage your systems.
This obligation applies to the extent permitted by applicable law.
11. Termination
Either party may terminate a service engagement in accordance with the terms specified in the applicable quotation, agreement, or service contract.
Zenyx may suspend or terminate access to its website or services where a client:
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Materially breaches these Terms.
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Fails to make required payments.
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Uses the services for unlawful or unauthorized activities.
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Creates a material security risk to Zenyx or its systems.
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Provides unauthorized access to Zenyx personnel or systems.
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Fails to comply with material contractual obligations.
Termination does not remove any payment obligations or other liabilities that arose before termination.
Provisions relating to intellectual property, confidentiality, payment obligations, liability, indemnification, and dispute resolution will continue to apply where appropriate after termination.
12. Governing Law & Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising from or relating to these Terms or the services provided by Zenyx will first be addressed through good-faith discussions between the parties.
If the dispute cannot be resolved through such discussions, the parties may pursue appropriate legal remedies in accordance with applicable law.
Subject to applicable law and any specific agreement between the parties, the courts having jurisdiction in Hyderabad, Telangana, India, shall have jurisdiction over such disputes.
13. Changes to These Terms
Zenyx may update these Terms from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When changes are made, the updated version will be published on this page along with a revised "Effective Date" or "Last Updated" date.
Your continued use of the website or services after the updated Terms are published constitutes acceptance of the revised Terms.
We encourage you to review this page periodically for any changes.
Contact Information
Zenyx It Infra Solutions
Email: info@zenyx.in
Phone: +91 73868 91892
Website: www.zenyx.in
Address:
4th floor, Colossal Fortuna, plot no 76, lane opp HDFC Bank, Kavuri Hills, Madhapur, Hyderabad - 500081, Telangana